Commonly Asked Questions

Start typing in the search bar or select a topic to browse through our commonly asked questions. If you have a question that is not listed below please call us on 0141 457 7000 or send us a message here for further assistance.

Why is AIC contacting me?

You should receive a letter by post explaining the reason for our contact, but rest assured we’re not attempting to sell you anything.

Where did you get my contact details from?

Our Client has asked us to contact you on their behalf, and have entrusted us with your information.

I think you are contacting me in error. What should I do?

If you think we are contacting you in error, please let us know by calling us on 0141 457 7000 or by sending us a message here and we will gladly look into the matter for you.

My circumstances have changed, how do I update you?

We understand that your personal circumstances may change from time to time. Our agents are trained to work with, and to assist you to find the best possible solution based on your current circumstances. You can let us know by calling us on 0141 457 7000 or by using our self-service facility here.

I have received letters at my address but they are for someone else, what should I do now?

Please call us on 0141 457 7000 or send us a message here to let us know. That way, we can relay the information to our client and update the contact record.

The person you are looking for is deceased, what do you require?

Please call us on 0141 457 7000 or send us a message here to let us know. That way, we can relay the information to our client and update the contact record.

I am in contact with a Third Party who is dealing with all my affairs. What information do you need to contact them directly?

Please call us on 0141 457 7000 or send us a message here to let us know. We will need the name and contact information for the authorised Third Party to act on your behalf, and a reference number if you have one. We will update our contact record and communicate directly with your authorised Third Party contact.

I have recently gone through a bankruptcy or sequestration, what should I do next about my account?

Please call us on 0141 457 7000 or send us a message here to let us know. We will need the date and place of bankruptcy, as well as the reference number.

I currently have a Debt Relief Order (DRO), what happens next?

Please call us on 0141 457 7000 or send us a message here to let us know. We will determine what information is required from you and communicate with you.

I am in financial difficulty. What should I do?

We would like to work with you to achieve the best solution in line with your current financial circumstances. Please call us on 0141 457 7000 or send us a message here to let us know and a member of our experienced team will help set up the best plan for you.

If you feel you are unable to deal with your finances directly and require assistance, you can you get in touch with a free independent debt advice agency here. These organisations may be able to assist you with a suitable financial solution, or by supplying self-help packs, which are designed to support you in managing your finances more effectively.

If you are dealing with, or are considering approaching a Third Party Organisation, please call us on 0141 457 7000 or send us a message here to notify us of the relevant details.

What happens if I am unable to continue with a repayment plan agreed with AIC?

Please call us on 0141 457 7000 or send us a message here so that we can work together to find the best possible solution in line with your current circumstances.

I think the account information you hold may be a fraudulent account. What should I do now?

Please call us on 0141 457 7000 or send us a message here so that we can discuss the details and work towards a solution.

Still can't find what you're looking for? Speak to us on 0141 457 7000

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