Meet The Team

Our team is made up of almost 2,100 individuals, across five countries. The management group that guides that team is comprised of incredible diversity. We passionately work for our partners to build the right solution for each specific challenge.

From agents to executives, we are so incredibly proud of our people. Every single person within our organisation has proven his or her aptitude to do the job they do, from graduating from our training program, to completion of in-depth client-specific training.

Senior Management Team

Martin Roseweir

Managing Director & Senior VP

Martin has been leading our U.K. team since 1998. His current role consists of managing budgets and building client relationships, while developing strategies to enhance productivity and improve processes.

Janine Burch

VP, HRIS, Payroll & Recruitment

Janine started with the company in 2006 and was responsible for running our UK HR, Payroll, Recruitment, Compliance and Risk Functions for 11 years. Janine’s current role is now overseeing Talent acquisition, payroll and our HR Information Systems globally across Canada, US, Manila and the UK. Janine’s role is to drive our acquisition and retention strategies to ensure we attract and retain the best talent and maximize technology to deliver effective and efficient people strategies.

James Robertson

Director of Business Development

James joined Bill Gosling in 2005 and has held multiple positions including Collections Managing Coach, Operations Manager, Business Development Manager and Director of Business Development. With his background in operations, James serves as the internal voice of our customers as well as working as the direct connection to our organization to ensure all needs are met.

Steven Hearton

Director Of Operations

Steven joined Bill Gosling in 2007, working his way through the ranks from Team Leader, Managing Coach to Head Of Operations for the UK. His current role consists of driving performance across all UK client portfolios, building client relationships, while developing strategies to enhance performance, productivity and improve processes.

Stephen McSherry

Head Of Finance & Risk

Stephen joined AIC in 1997 and has had various roles within the company bringing a wealth of experience and expertise to his role. Currently in his role as Finance Manager, Stephen oversees all UK finances related departments, as well as UK Client Services, Compliance & Quality Assurance to ensure both fiscal and regulatory compliance.

Meet some of our Support Managers and Team Leads

Paul Maxwell

Training Manager

Paul joined AIC in October 2003 as a collections agent and has progressed through various positions into his current role as the UK Training Manager. Today, Paul oversees the orientation & induction programme for our new employees and facilitates ongoing training such as fundamentals, soft skills and management training.

Marta Szydlowska

HR Manager

Marta joined the Company in February 2019 brings over 7 years of HR, payroll and recruitment experience to the team as a CIPD qualified HR professional. Marta’s focus at AIC is to oversee the employee life-cycle needs and develop strategies to enhance productivity and improve processes and procedures to ensure company success.

David Freed

Compliance & Risk Team Lead

David joined AIC in 2017 as a Compliance Officer responsible for handling complaints before working his way up to Compliance Team Leader. Currently, his role consists of ensuring compliance with regulatory and legislative requirements, client requirements and making sure internal processes are implemented and adhered to within all areas of the Company.

Keiran Livingston

Quality Assurance Team Lead

Keiran joined AIC in 2018 as a Team Leader and worked on various campaigns before moving into QA Team Lead position. Today, Keiran is responsible for Quality Assurance on all 3rd Party and FPO work and manages a team of Quality Analysts who score all types of customer communication, providing valuable feedback to both operations and clients.

Michael McQuade

Project Manager, Systems

Michael joined AIC in 2008 as an agent before moving in to IT, working his way up to IT Project Manager. In his current role, he manages the IT infrastructure within the UK, from day-to-day operations through to IT projects. Michael is also a member of the global Change Advisory Board, the Control Self-Assessment Board and Information Security team for AIC.

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